Shipping & Return Policy

Ordering & Shipping

• We have free or low shipping rates to 48 states. Extra shipping for HI, AK and PR. Palletized shipping can be arranged. 

• All orders will be shipped in one business day with tracking numbers. 

• International customers are responsible for custom duties and brokerage fees. 

• We don’t ship to APO/FPL where UPS can’t deliver. 

Shipping Errors and Defective Products

Claims for shipping errors or defective products must be in writing and received by AEONS within thirty (30) days after receipt of shipment by buyer. Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that they fully comply with all the terms and conditions of the buyer’s order. 

Proof of Warranty Coverage

AEONS warrants its products against defects in material and workmanship. You must provide proof that the product is covered under warranty. This can be confirmed by proof of purchase in the form of an invoice or receipt from AEONS authorized dealer. Warranties on AEONS products begin on the date of your product purchase. Please visit www.aeonstech.com/warranty.html for more information.

Return Policy

A Return Merchandise Authorization (RMA) number is required for all products returned to AEONS. You should first consult with AEONS Customer Service within 30 days of the sales date before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the Contact Customer Support button below or email support@aeonstech.com. Once eligibility has been determined, the RMA number along with return instruction will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. International orders are not eligible for return or exchange, unless in the case of manufacturer defect or shipping errors. 

Shipping Returns

Unless the return is due to shipping errors or defective products, the customer is responsible for return shipping costs. For your convenience, We offer discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount. All returned products must be packaged to afford individual mechanical protection so damage does not occur while the product is in transit to AEONS. All packaging should be comparable to the packaging in which AEONS originally shipped the product. For multiple packages, each package must be labeled with the approved RMA number and properly sealed, and a copy of the RMA form must be enclosed with the shipment. The distributor or customer must enclose a packing list identifying the contents in each shipping carton.

Repair or Replacement

AEONS will repair or replace the product at AEONS’s option. AEONS will pay outbound freight of the repaired or replaced product to the customer.