Ordering and Shipping

At Aeons, we understand the importance of meeting project deadlines. That's why we maintain a high level of stock availability, both online and through our local distribution centers, to ensure our solutions are easily accessible to you. With short factory lead times, you can trust Aeons to provide the timely support you need for a successful project outcome.

• Orders received are subject to acceptance by Aeons. All orders will be processed in one business day.
• We offer free or low shipping rates to 48 continuous states. Extra shipping charges for HI, AK and PR.
• Palletized shipping can be arranged. For complete freight program details and information, please contact our Customer Service at 866-619-8869 or support@aeonstech.com.
• International customers are responsible for custom duties and brokerage fees.
• We don’t ship to APO/FPL where UPS/FedEx can’t deliver.

Bulk Purchase Needs

Our dedicated sales team is ready to assist you with your bulk purchase needs. Whether you need to secure a large quantity for a big project, or just looking for the best possible price, we are here to help. Our knowledgeable representatives are available at 866-619-8869 or support@aeonstech.com to provide you with a customized quote and product availability information.

Shipping Errors and Defective Products

Claims for shipping errors or defective products must be in writing and received by Aeons within thirty (30) days after receipt of shipment by buyer. Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that they fully comply with all the terms and conditions of the buyer’s order.

Warranty

Aeons warrants its products against defects in material and workmanship (Aeons’ Standard Limited Warranty)  for a period of five (5) years following the date of purchase (the Original Warranty Period). The customer must contact Aeons in writing or by oral communication confirmed in writing within the Original Warranty Period to report a product that the customer claims is defective. Customer must provide proof that the product is covered under warranty. This can be confirmed by proof of purchase in the form of an invoice or receipt from Aeons authorized dealer. In the event a product is determined by Aeons to be defective (an Accepted Claim), Aeons will provide a remanufactured or replacement product or part (the Replacement Product) at no cost to the customer and issue a Return Material Authorization (RMA) number. Aeons will pay outbound freight of the repaired or replaced product to the customer.

Shipping Returns

In the case of an Accepted Claim, the customer shall be responsible for shipping back the defective product to Aeons under the provided RMA number within 30 days following receipt of the Replacement Product. If the customer fails to do so, Aeons has the right to invoice the customer for the price of the Replacement Product. Any exceptions to this return policy must be authorized by Aeons in writing in advance. Freight charges for the return shipment of the defective product for an Accepted Claim shall be borne by the customer, unless the defect is reported by the customer to Aeons in writing within the first 30 days following the customer’s receipt of the original product. Any Replacement Product that has been

provided under an Accepted Claim will be subject to Aeons’ Standard Limited Warranty for the remaining Warranty Period applicable to the original product or 90 days following the date of replacement, whichever occurs later.

All returned products must be packaged to afford individual mechanical protection so damage does not occur while the product is in transit to Aeons. All packaging should be comparable to the packaging in which Aeons originally shipped the product. For multiple packages, each package must be labeled with the approved RMA number and properly sealed, and a copy of the RMA form must be enclosed with the shipment. The distributor or customer must enclose a packing list identifying the contents in each shipping carton.